Training Administrative Support

Pioneering Breakthroughs in Healthcare

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role is a cross-functional and cross-group role. The role is primarily responsible for providing the best customer experience to our Education team supporting our Latin America customers. This role will act as a support resource for the Latin America Education team to help solve issues, support customer registration and navigate internal business processes, works on tasks requiring considerable judgement and initiative, compiles and analyzes data and formulates reports.

Duties include, but are not limited to :

• Coordinate the training and registration of Varian customers including travel arrangements and details for off-site or specialized training needs / programs for employees and customers
• Assist in establishing, preparing, and / or distributing training courses, schedules, catalogs, pre-class assignments, reports and materials to customers and in-house personnel in the Learning Management System (LMS)
• Maintains records of course activity including attendee lists, course evaluations, and prepares monthly registration reports and tracking of data for the Education department
• Support the delivery of training sessions, workshops and educational events
• Oversee the support of customers encountering problems using the LMS, CRM, Varian external websites and other financial tools
• Provide ongoing support to customers and instructors post-training, including IT ticket and case management solutions
• Supports the tracking and maintaining of revenue opportunities and report to Finance lead when revenue can be collected
• Captures and documents requirements for a team that provides technical expertise in identifying, evaluating and developing procedures for commercializing training deliverables
• Supports purchase order and invoice management by collaborating with team members to provide pertinent supporting documentation
• Enables training courses and schedules using our internal systems (i.e. LMS, Varian.com, MyVarian, SAP, SalesForce, etc.), including supporting pre and post commercialization system updates
• Proactively engages customers for appropriate communications related to their education and training availability, including notification of future expirations
• May be involved in specific projects and help to configure project methodology from project management perspective until the project is fully under control or completed
• Develops reports that provide data for process measurements and identifying indicators for future improvement opportunities
• Performs other related duties (i.e. ordering supplies, meals, etc.) as required by various functional areas of the Education team

Who We Are :

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work :

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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