Patient Services Assistant I

Job Description

Performs a variety of clerical duties in assigned departments to fulfill coverage needs. Duties include but not limited to, physician's billing and collection functions, scheduling appointments for patients, answering the phone and taking messages, and compiling periodic statistical reports. Schedules appointments for patients within related ancillary departments / services, and doctors' offices.

Job Responsibility

• Performs all duties related to departmental physicians' billing (including but not limited to) :
• Completes, processes and reconciles insurance claim forms and payments.
• Follows up on outstanding accounts via telephone and / or written inquiry to patients and / or third party payors.
• Inputs charges, payments and adjustments to computerized system or posting to manual records.
• Maintains daily, weekly and monthly records of fees collected.
• Verifies insurance coverage and other related data with third party carriers.
• Processes credit balance reports, preparing pre-collection notices and other correspondence / bills.
• Collects all monies due from patient at time of service.Prepares payment journals and / or makes bank deposits for all collections.
• Schedules appointments for patients with ancillary hospital departments, service, and doctors' offices.
• Greets patients as they arrive to suite, obtains necessary demographic and insurance information and records same.Reconciles billing with kept appointments / procedure logs.
• Sets up, retrieves and files charts / reports as needed.
• Answers phones, obtains and provides necessary information and takes messages.Contacts various departments and clinical services, as needed.Types correspondence and relevant forms.
• Compiles statistics on a daily and monthly basis and prepares various statistical reports.
• Performs periodic and year-end account analysis as necessary.
• Performs other duties, as required.
• ADA Essential Functions

Job Qualification

High School Diploma or equivalent, required.

Knowledge of physician's billing inclusive of third party billing, medical terminology and CPT codes, required. Knowledge of ICD-10 coding, highly desirable.

Data entry skills (80 keystrokes per minute), required.

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).