Manager, Operations Escrow - US Based Remote

Job Responsibilities

Team Leadership : Recruit, select, and manage talent. Foster a culture of teamwork, customer service, and continuous improvement. Develop leadership skills in supervisors. Ensure adequate resources to meet service expectations. Build strong relationships with brand leaders.

Collaboration and Service : Act as the primary contact for regional leaders. Handle critical escalations and local leadership questions. Collaborate with the National Operations Center leadership team on interdependencies. Work with finance and accounting to improve practices. Ensure team performance against KPIs.

Operational Oversight : Ensure all escrow support tasks are completed accurately and timely. Monitor workflow dashboards to maintain up-to-date task lists without overdue items. Oversee the preparation and review of closing documents, tax certificates, HOA certificates, surveys, payoff statements, and lien releases. Ensure accurate and complete documentation for all real estate transactions.

Risk Management : Identify and assess risks associated with escrow transactions. Implement measures to mitigate identified risks. Ensure compliance with all relevant regulations and company policies.

Process Improvement : Design and optimize processes. Drive standardization and adherence to processes. Gain efficiencies through automation, outsourcing, and cross-training. Develop controls to mitigate operational risk. Use feedback to continuously improve service.

Qualifications

Minimum of 5 years of experience in escrow support or a related field, with at least 2 years in a supervisory or managerial role. Multi-State experience in real estate transaction processing and customer service. Strong leadership and team management skills. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Ability to work in a fast-paced, high-volume environment. Proficiency in using escrow and real estate software systems. Strong problem-solving and critical-thinking abilities. Ability to adapt to changes and manage competing demands effectively.

About Anywhere Integrated Services

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages. Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH / ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Our Company Culture

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

EEO Statement

EOE including disability / veteran