A company is looking for a Support Specialist, Operations & Support.
Key Responsibilities
Serve as the subject matter expert on core systems and monitor dashboards to prevent issues
Collaborate with teams across markets to resolve technical issues and support user feedback
Utilize AI tools to enhance support processes and contribute to documentation and process improvements
Required Qualifications
3+ years in digital operations, technical support, or a related role
Experience with content management systems and digital publishing workflows
Familiarity with AI tools to enhance productivity
Knowledge of SEO best practices and digital analytics tools
Ability to thrive in a fast-paced news environment
Support Specialist • Madison, Wisconsin, United States
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