Member Services Supervisor - TruHome Solutions •

TruHome Solutions Job Post

TruHome Solutions

• has provided private-label mortgage services to credit unions since 2004. By partnering with us, you'll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives.

This position will largely be responsible for assisting members who have been escalated by our member service specialists. Helping handle these more difficult inquiries in a pleasant, professional, and efficient manner and leading the team by example with a sense of urgency to both client and service level needs. The Supervisor will also be expected to regularly assist the Department Manager through oversight of daily call center activities, and proactively identifying team needs, weaknesses, and improvement opportunities.

Duties & Responsibilities

Supervises up to 10 Member Services Specialists. This individual is responsible for performing monthly call monitor activities of each team member, providing ongoing coaching and training, and participating in the annual review process.

Principal responsibilities include :

Requirements

Knowledge, skills and abilities required include :

Working conditions for this position are expected to be in a general office environment with no travel.

Experience / educational requirements include :