Bilingual Customer Service Specialist

Job Description

Job Description

Summary :

Working closely with sales, production and shipping teams, communicate directly with assigned customers to ensure customer orders are correct, on time, and complete to drive continuous improvement in customer satisfaction.

Responsibilities :

• Working closely with internal sales, production and shipping teams, communicate directly with customers using phone, in person, and electronically (email, fax, etc.) to receive and correctly enter order(s) for products; create and communicate revisions; issue discontinuance orders.
• Obtain artwork approvals, create customer-specific material orders; monitor, track, and communicate timely any changes effecting the customer order with relevant internal group(s), material vendors and the customer.
• Complete contract forms, determine product charges, prepare any and all order-related documentation (ex : address changes).
• Investigate and resolve issues preventing completion of orders, including customer complaints related (ex : billing discrepancies, product concerns, shipping delays, etc.)
• Solicit sale of new or additional product(s).

Experience :

Qualifications :

Must be able to speak, read, and write in Spanish