Customer Success Manager

Who You Are

You’re a relationship-builder at heart, but you think like a strategist. You don’t just manage accounts - you own outcomes. You’re proactive, organized, and thrive in fast-paced startup environments. You know how to make clients feel heard, valued, and supported, and you’re hungry to grow - yourself, your book of business, and the impact Spoke has on every client we serve.

You’ve worked in environments where priorities shift quickly, clients demand more than check-ins, and success means driving measurable results. You take initiative, deliver crisp communication, and get a thrill from solving client problems before they escalate.

Here’s What Sets You Apart

Client Champion : You build real relationships. Clients trust you because you listen , you follow through , and you deliver .

Strategic Advisor : You go beyond task management. You understand your clients’ industries, challenges, and goals - and connect the dots between their needs and our capabilities.

Growth Mindset : You’re always looking for opportunities to do more, improve client outcomes, and grow accounts.

Startup-Ready : You thrive in ambiguity, take full ownership of your work, and don’t need someone watching over your shoulder to move fast and with intention.

Strong Communicator : Whether it’s a QBR deck or a sporadic client call, you’re clear, concise, and thoughtful.

Team Player : You collaborate naturally across functions and know how to delegate, escalate, and get results through others.

Organized & On Top of It : Clients rely on you to keep things moving. You don’t let things fall through the cracks - and you don’t need reminders.

The Day-to-Day

Own the Client Relationship

• Manage a portfolio of growth-stage, venture-backed startup clients.
• Conduct regular check-ins and business reviews to uncover opportunities for growth.
• Serve as the day-to-day point of contact and internal advocate for your clients.

Drive Outcomes & Retention

Expand & Add Value

Be the Voice of the Customer

Process & Reporting

What We’re Looking For

Why Join Spoke?

We partner with high-growth, venture-backed technology startups, providing tailored staffing solutions that help them scale. Our approach isn’t about just filling roles—it’s about building relationships that drive growth.

Be Part of a High-Growth Company : We’re expanding rapidly and need go-getters who thrive in a startup environment.

Flat, Collaborative Culture : We value your input—no corporate red tape here.

Hybrid Flexibility : 3 team days - Tuesday, Wednesday, and Thursday at Capital Factory in downtown Austin (networking, beer on tap, rooftop pool!), and the rest is up to you.

Unlimited PTO : We trust you to manage your time and maintain a healthy work-life balance.

Salary $70-80k OTE