Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Austin, Texas. In this role, you will focus on managing past due balances, supporting customers, and ensuring smooth resolution of payment issues. This is a Contract-to-continuing position, offering an opportunity to grow within the organization while contributing to a collaborative and goal-oriented team.

Responsibilities :

• Monitor and manage overdue accounts to ensure timely payment resolution.
• Provide assistance to customers by identifying and addressing payment-related concerns.
• Collaborate with team leads to implement strategies for effective collections across different territories.
• Utilize ERP systems and Power BI for data analysis and reporting purposes.
• Filter and analyze data in Excel to support collection activities.
• Communicate effectively with customers to explain account statuses and payment options.
• Prioritize tasks based on financial impact to maximize collection efforts.
• Interact with sales and warehouse teams to address chargebacks and document-related issues.
• Handle escalations by working closely with team leads to ensure smooth resolution.
• Maintain a customer-focused approach while adhering to industry regulations and company policies.
• Proven experience in commercial and consumer collections.
• Familiarity with credit and billing collection processes.
• Proficiency in Excel and Power BI for data filtering and reporting.
• Strong attention to detail and ability to prioritize activities effectively.
• Excellent communication skills for explaining account details and resolving issues.
• Customer service mindset with a focus on building positive relationships.
• Ability to work collaboratively within a team-oriented environment.
• Knowledge of ERP systems and industry-specific nuances is a plus.