Customer Account Manager

A company is looking for a Customer Account Manager to drive customer retention and expansion.

Key Responsibilities

Manage customer accounts, ensuring contract fulfillment and driving retention through renewals and price adjustments

Act as a customer advocate, addressing escalations and collaborating with cross-functional teams to manage risk

Utilize CRM tools to monitor customer health and implement retention strategies effectively

Required Qualifications

2+ years in sales, account management, or a retention-focused role

Strong understanding of renewals, contract fulfillment, and revenue retention strategies

Experience working cross-functionally and managing escalations effectively

Proficiency with CRM tools like Salesforce and customer health tracking platforms

Ability to meet or exceed monthly revenue goals through retention and upsell activities