Technical Field Specialist

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

Working under the direction of the CTS Project Manager / Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technical support in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.

Please note : Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus

Preparation work will include :

• Working with the CTS Project Manager / Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests :

o Writing up pilot project charters

o Documenting and validating operational workflows

o Conducting in-field operator training

Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff

Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.

Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data / technical setup issues before pilots begin

Triaging and performing initial debugging, as well as resolving issues directly whenever possible

Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff

In-Field work will include :

Post-Operations work will include :

Pilot results

Requirements :

o Some US-based travel may be required

o Ability to pass driver history restrictions

Background and Driving Record

Salary and Other Compensation :

The hourly rate for this position is $25 - $28 per hour, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits :

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :