Advanced Cloud Engineer II – Gov Focus

The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.

We are the ACES Strategic team ( Advanced Cloud Engineering & Supportability ), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers . We are customer - obsessed problem-solvers. We orchestrate and drive deep engagements in areas like I ncident M anagement, Problem Management, S upport , Resiliency, and empowering the customers . We represent the customer and amplify customer voice with Azure Engineering connecting to the q uality vision for Azure. We innovate and find ways to scale our learning across our customer base.

Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, t hen join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.

As a customer focused Advanced Cloud Engineer II , you are the primary engineering contact accountable for your customer ’ s support experience on Azure. You will drive resolution of critical and complex problems , support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers , and Azure engineering with our mission to turn Azure customers into fans with world -class engineering-led support experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required / Minimum Qualifications :

• Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics / Science, Artificial Intelligence (AI), or related field AND 2+ years ’ experience in technology industry, cloud, technical support, and / or customer experience engineering OR equivalent experience.
• 2 + years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues / situations and driving technical resolution across cross-functional organizations.
• 1+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Other Requirements :

Preferred / Additional Qualifications :

Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : https : / / careers.microsoft.com / us / en / us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Responsibilities

Technical Expertise

Customer Solution Lifecycle Management

Relationship / Experience Management

The role also involves periodic on-call responsibilities, including after-hours and late-night support.

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .

#J-18808-Ljbffr