Position Summary
The Housing Manager advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability through three key responsibilities :
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.Participate in hiring decisions for housing staff.Coordinate onboarding and training of new staff in collaboration with Family Connections Director.Provide regular supervision to assigned staff.Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.Participate in Family Connections management team meetings, planning, and decisions.Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.Be available to provide support in all programs when Director is absent.Client Intake & Assessment
Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.Case Management & Follow-Up
Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.Document "next steps" and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.Seek feedback from families and team members for program improvement.Data, Documentation & Reporting
Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.Client Engagement & Community Partnerships
Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain / make appropriate referrals to families needing services.Monitor affordable housing inventory in the community.Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.Transitional Housing Program Operations
Establish procedures and workflows in compliance with transitional housing grant guidelines.Provide leadership in recommending improvements and adjusting processes as the program evolves.Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.Support daily program operations and serve as a resource for on-site residents.Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours — many of them are self-paced — and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individualsAbility to demonstrate empathy and compassion, using a calm, quiet, and natural tones.Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers.Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients.Proficiency in problem solving, planning, mediation, and conflict resolution.Requirements
Minimum requirements to be eligible for the role.
Education & Experience
Bachelor’s degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client / family interaction.Previous supervisory experience.Experience with low-income, transitional housing, or vulnerable populations.Knowledge & Skills
Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.Ability to follow directions and interpret policies and procedures to ensure compliance.Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.Knowledge of Human Services agencies in the area.Bilingual in English / Spanish is strongly preferred.Other Requirements
Valid driver’s license and reliable transportation.Must be able to regularly climb stairs, as the job requires.Ability and willingness to work within the established structure and guidelines of Catholic Charities.High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.Must successfully complete background clearance.Work Environment
Most of the assigned duties are office-based performed on-site at the Helen Hunt campus.The employee is subject to both inside and outside environmental conditions.Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.
Compensation
The salary for this position is $24.25 / hour, $50,440 annually . Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.
Position Classification
Non-exemptFull Time : 40 hours per weekSchedule : In Person, Monday - Friday 8 : 00 AM - 4 : 30 PMOccasional evenings and weekends are required to accommodate meetings, and special events.Grant funded position :Benefits
Paid Leave17 holidays (approximate) annually
15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.Spiritual Enrichment (2 hours monthly)Your Birthday!Health & Wellness Benefits OptionsEmployee Assistance Program
Dental InsuranceMedical InsuranceVision Insurance$2,000 Dependent Life Insurance for spouse and each eligible childIncome ProtectionShort-term Disability Insurance after 30 days of employment
Long-term Disability Insurance after 6 months of employmentWorkers’ Compensation InsuranceLife Insurance$50,000 Term Life / AD&D (accidental death & dismemberment) InsuranceRetirement BenefitsPension Plan (6% of wages plus interest) with 20% vesting after each year of service
403(b) Tax Deferred Annuities (TDAs)Other : We are a qualified Public Service Loan Forgiveness employerEqual Employment Opportunity
Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.
Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.
Compensation details : 50440-50440 Yearly Salary
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