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Deli Supervisor
Deli SupervisorFarmshop Santa Monica • Santa Monica, CA, US
Deli Supervisor

Deli Supervisor

Farmshop Santa Monica • Santa Monica, CA, US
Hace 7 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

As the leader of the Market Island, you will be responsible for driving the operation and development of our market to achieve excellence and a reputation as California’s best. Your focus will be on enhancing every aspect, including cleanliness, customer service, product display, and food quality, with a customer-centric approach. Building strong rapport with the team and fostering a positive work environment where everyone can thrive will be central to your role.

Key Responsibilities :

Management & Monitoring

  • Responsible for the HACCP, food safety and cleanliness of the island. Keeping track of updated processes, products and ensuring all staff are operating safely.
  • Leading guest relations, ensuring customers are looked after properly as per the Farmshop “way”.
  • Assist in-house customers with special orders, going above and beyond to provide an exemplary customer experience.
  • Supporting the team in any way necessary, setting the team up for success.
  • Monitoring all the teams logs, ensuring all the checklists and tasks are completed.
  • Completing daily reviews of all island logs and paperwork
  • Updating butcher, cheese and temp / time logs
  • Leading monthly inventory

Communication

  • Share the daily update sheet (DUS) to the market employees
  • Be the central voice and point of contact for the island, ensuring smooth transitions and communication between AM and PM teams
  • Keeping up to date with all the team to ensure any issues are understood and dealt with quickly and appropriately
  • In regular contact with the market managers, keeping updated on news, goings on and any issues that need to be dealt with.

    • Displays

  • Organize the signage, requesting any signs to be made or printing if customer support is not available to assist.
  • Ensure the cases are kept to pre-assigned visual standards.
  • Re-fill displays regularly to ensure they are fully stocked
  • Ensure we have all the supplies required for the Farmshop aesthetics
  • Train the teams on correct displays and product mapping

    • Product Management

  • Receiving and ordering Island cheese & meat products, ensuring they are stored safely and in their appropriate areas.
  • Maintaining island time and temp logs for the butcher case, cheeses, charcuterie, hot food, and cold case.
  • Inputting these into the appropriate spreadsheets, identifying any issues and communicating with the market managers if these issues cannot be resolved.
  • Receiving and ordering of Island supplies

    • Training & Development

  • Developing a positive working culture and environment, where we encourage through passion for the food, produce and experience we are providing.
  • Mentoring & training of new and existing employees to a consistent standard
  • Monitoring teams performance with specific attention to customer service, food safety and food quality.
  • Leading by example, with regards to customer service and standard operating procedures

    • Cheese Program

  • Helping to create a best in class Californian Cheese Program
  • Handling and preparing cheeses
  • Maintain cheese log, including the producer, style, region and selling points
  • Creating the restaurant cheese menu, with tasting notes, pairings and producer information. Communicating and coordinating with the restaurant to ensure everyone has the information they need.
  • Creating stand alone cheese demos with the market island team.
  • Cheese training for all the team, particularly the restaurant cheese menu.
  • Maintaining and updating the cheese bible
  • Maintaining relationships and ordering : Gourmet imports, GFI order / cheese, WBC cheese order

    • Butchery Program

  • Helping to create a best in class Californian Butchery Program
  • Maintain standards across the butchery case, products, aesthetics and HACPP / food safety
  • Handling and preparing products for the case - trimming, boning out, tying
  • Maintaining monitoring log - temperatures, times, expiration
  • Upholding defined butchery case aesthetics
  • Managing the daily inventory and ensuring expired products are utilized with pre-determined destination - i.e. hanger steaks to restaurant, vacuum pac and send to hot prepared food chefs, etc.
  • Training and managing vacuum packing as per Butchery Programme Flow
  • Assisting restaurant and hot food chefs with butchery requirements
  • Maintaining proper labeling of products
  • Maintaining product details (3 word selling notes, cooking method, provenance, allergens) and training these to the island team.

    • Qualifications :

  • Previous experience in a food service or customer service role preferred.
  • Knowledge of food safety and sanitation practices.
  • Excellent communication and interpersonal skills, with a friendly and positive attitude.
  • Ability to work efficiently in a fast-paced environment.
  • Flexibility to work a flexible schedule, including weekends and holidays.
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    Deli • Santa Monica, CA, US