Mapping Transit City Expert

Overview

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. This team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping Transit City Expert is responsible for high impact work in improving transit data and providing country specific expertise. This person will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city / country they work and also the consultant of the Country for any Transit / Micro mobility projects. This is a remote role for candidates living in the San Francisco Bay area only .

Role Responsibilities

Consultant

Communicate with internal stakeholder teams and external companies to achieve project goals

Provide input to create city / country specific policy to existing general transit related policies. The city / country expert works to apply existing Mapping policies to their specific city / country, providing insights into local transit / traffic laws, landmarks and key mapping features.

Consult on Urban transit system and Multi modal (including Micro mobility & Walking)

Review mapping operations issues for quality checks related to specific city / countries of expertise.

Be a point of contact for mapping operations country-specific questions

Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions

Perform market comparison analysis of the features, data or issues related to local transit

Proactively suggest improvements to the data management platform and also Identify transit user expectations, data gaps, and provide insights to the product team

Provide inputs to product / partnerships teams regarding local transportation modes and growth opportunities

Act as a Country / Regional Transit POC for internal and external teams

Understand the background, priority and impact of the request and also communicate effectively with program managers / stakeholders on the ask / timeline and priority

Data Management

Data Acquisition & Quality

Create city level transit data modeling policies based on market needs and local regulations

Leverage familiarity with local / regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.

Make necessary edits for all transit data types if the provided static data is not accurate

Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same

Assist Program Managers to communicate with the partner / provider about required data fixes or inform about problematic data areas.

Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization.

Data Reliability

Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes / data types)

Translate and interpret comments and actions from various sources (e.g. users feedback) and troubleshoot problems based on instructions, training and context

Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams

Conduct in city field research to determine the ground truth of transit issues and user problems

Data Freshness

Validate quality of new and updated data in the data management platform

Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Develop outages and alerts capabilities in their assigned city by effective monitoring

Work with other internal teams to ensure correct political format for the country is utilized

On-call support during non-working hours and Weekends in case of any data outages

Desired Skills & Experience

At least a Bachelor\'s degree

1 - 3 years of related experience

Good Communication skills (Read, Write and Speak) in English and native local language

Basic Data analytics and Tech writing skills is required

Deep knowledge of San Francisco\'s transit / traffic network / Urban planning

Knowledge of transit-specific data format is an added advantage (GTFS especially)

Basic / Good knowledge about GIS mapping tools and programing skills (java, C#, C++ and Python) would be an added advantage

Comfortable with a rapidly-changing environment

Strong problem-solving skills and excellent attention to detail

Hourly Rate and Other Compensation :

The annual salary for this position is between $60,000 - $86,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits :

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Medical / Dental / Vision / Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term / Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer :

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only) : Qualified applicants with arrest and / or conviction records will be considered for employment.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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