Practice Coordinator

Job Description

Job Description

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider, delivering comprehensive reproductive care across the U.S. Our mission is to make fertility and family-building more accessible and affordable while ensuring superior health outcomes through clinical excellence and a seamless patient experience.

About the Role

As an experienced Practice Coordinator reporting to our Practice Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Hoffman Estates Clinic.

Responsibilities

Front Desk

Greet patients with a warm and friendly welcome

Check patients in and out through our EMR calendar

Ensure all patients have an intake form & insurance information on file prior to the appointment starting

Serve complimentary beverages to our guests & hang belongings in the closet

Maintain clinic reception and lobby cleanliness

Restock retail displays and maintain display cleanliness

Merchandising and inventory projects as assigned

Provide exceptional service representative of Kindbody

Scheduling & Billing

Oversee clinic schedule and calendar assist with booking and rescheduling patients

Troubleshoot any scheduling issues and make changes to the patient portal when needed

Elevate scheduling concerns to the clinical team when necessary

Handle all customer billing & insurance questions, including, but not limited t,o accepting payments, triaging refund requests, and providing balance and statement information

Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion

Manage clinic supply inventory and communicate needs to HQ

Maintain clear communication with HQ about overall shop operations

Manage event preparation & set up on an as-needed basis

Sell packages, products, and memberships

Other duties and projects as assigned

Who You Are

2+ years of administrative or receptionist experience in a fast-paced, customer-focused medical office

A passion for women’s health, fertility is a plus

Strong communication skills & a team player

Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems

Detail-oriented with strong organizational skills

Exemplifies amazing customer service skills and professionalism

Nice to Have

Experience in handling medical and insurance billing

Desire to be actively involved in events

Experience in front desk sales