Revenue Operations Specialist, CCS

Revenue Operations Specialist, CCS

Overview : The Revenue Operations Specialist is responsible for ensuring that invoices are accurate, timely, and aligned with customer contracts and service delivery. You'll work closely with internal teams to navigate complex billing scenarios, support revenue processes, and proactively manage changes in customer requirements. This is a non-customer-facing role, but it requires strong internal collaboration, excellent communication skills, and a deep understanding of how billing impacts the customer experience.

Duties and Responsibilities :

• Own and manage the end-to-end billing process in NetSuite, including :
• Complex invoicing with customer-specific customization
• Contract compliance and alignment with service delivery
• Revenue billing support and coordination with accounting
• Work proactively to identify and address invoice changes and disruptions;
• Collaborate with internal departments (e.g., Sales, Operations, Product) to ensure billing accuracy and alignment;
• Maintain organized documentation and tracking for all billing-related activities;
• Support change management by communicating updates and process improvements to leadership;
• Assist in contract review and ensure billing terms are properly implemented;
• Help develop and refine billing policies and procedures;
• Ensure billing processes are audit-ready and compliant with internal controls;
• Be the accounting resource for cash application and collections processes, ensuring compliance with policies and procedures;
• Drive efficiencies and continuous process improvements, and proactive problem resolution;
• Develop and report upon key billing, AR and collection metrics and performance indicators;
• Work with accounting leadership to ensure complex billing is performed in compliance with all contract terms, GAAP and managerial reporting requirements
• Interpret contract documents to ensure billing is performed in compliance with all contract terms, some of which may be highly complex.
• Coordinate with sales and sales operations to resolve questions / issues;
• Support the review of the AR bad debt allowance, customer billing credits and other billing / AR adjustments as needed;
• Identify, lead, and participate in cross functional teams regarding Billing, AR and collection matters;
• Support the monthly and year-end close process, financial audit review processes and maintenance of proper internal controls;

Job Requirements :

Education :

Physical Demands and Work Environment :

ComplexCare Solutions Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Base Compensation Range $63,000 - $94,400 USD

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity, and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.