产品教育家 ，上海七宝领展店

Requirements

Description & Requirements

产品教育家

我们是谁

lululemon 是一家创新型运动服饰公司，产品覆盖瑜伽、跑步、训练及其他运动领域。我们在技术面料与功能设计方面达到了市场领先水平，打造出一系列变革型产品和体验，助力人们运动、成长、建立联结和追求健康。我们的成功离不开我们的优质产品、对门店的重视、对人员的承诺、以及与所在各个社区建立卓越的联结。作为一家公司，我们专注于创造积极的改变，从而创建更加健康和繁荣的未来。这尤其包括为我们的人员创造一个公平、包容和注重成长的环境。

薪资之外的待遇（福利和优惠）

lululemon 关心员工的全面发展（身体、心灵和精神）并为之付出努力。我们的总奖励计划旨在支持员工实现目标，并专注于自己喜爱的事情。除了具有竞争力的基本工资和基于团队的奖金计划以外，我们还提供带薪休假、丰厚的员工折扣、健身 / 瑜伽课程、育婴补假计划以及个人和职业发展计划。

注意：这些福利和优惠的获得情况可能取决于你的所在地和雇佣类型，并可能有一定的资格要求。在法律法规和公司政策允许的情况下，公司保留不经另行提前通知随时更改全部或部分福利和优惠的权利。

职位概述

产品教育家的角色是我们的组织取得成功的基础。在零售门店中，产品教育家是能够提供卓越客户服务或客人体验的专家，他们负责与客人互动并建立联结、提供高质量的产品教育并真诚地传递我们社区的声音和文化。

核心职责

客人（即客户）体验和社区

根据公司标准，引导客人达成准确和及时的交易，并执行与市场相关的全渠道计划，促进无缝顺畅的完整客人体验。热爱与客人打交道，珍视客人的时间，确保提供卓越的客人体验，以及高效的购买和退货定制解决方案与支持服务。接收客人反馈，与门店领导者合作，采取适当的行动，帮助客人“做出正确的选择”，并在门店销售区积极走动，持续与客人互动。告知客人当地的社区计划。策划并执行当地、地区性和区域性社区项目和计划（例如，当地跑步俱乐部、国际瑜伽日）。

与他人合作

欢迎并赞美差异，营造一个互相尊重和包容的团队环境和文化，确保为团队成员和客人提供积极正面的美好体验。与所有团队成员建立相互支持且富有成效的关系，确保提供卓越的客人体验，并为门店运营提供支持。

运营

根据公司标准执行产品展示任务。使用门店内技术支持门店运营，并提供积极的客人体验。在当班期间执行必要的清洁工作，以保持门店环境的整洁度。工作时遵守适用的政策、程序和法律法规，以保持安全的工作环境。

能力素质要求

• 包容和多元：创造 / 培养包容的环境，重视 / 赞美差异
• 诚信 / 诚实：行事要诚实、公正和合乎道德
• 客人体验：热爱与客人打交道，与他们建立联结，理解并帮助客人
• 个人责任：为自己的行为承担责任；负责可靠
• 个人觉知：能够意识到你的言行如何被他人看待，或如何影响他人
• 合作和团队精神：与他人高效合作，达成目标；寻求不同的观点
• 热爱：热爱本职工作；寻求各种方法，让工作变得有趣和有吸引力

职位要求

资格标准

可工作时间

其他意愿要求

职位加分要求（即最好具备；非必需要求）

经理会联系成功进入面试环节的应聘者。请注意，如果应聘者或员工认为自己需要合理的便利安排来履行职位的基本职责，可在我们安排面试时与经理讨论这个问题。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness / yoga classes, parenthood top up program and personal and professional development programs.

Note : availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities Of The Job

Guest (i.e., Customer) Experience and Community

Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards. Enjoy interacting with guests to ensure a great guest experience in a manner that values guests’ time and provide customized, effective purchase and return solutions and support. Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests and provide coverage on the floor to continuously engage with guests. Inform guests of local community programs. Plan and execute local, regional, and area driven community projects and initiatives (e.g., local run club, international day of yoga).

Working With Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members to ensure optimal guest experience and support store operations.

Operations

Perform product presentation tasks according to company standards. Use in-store technology to support store operations and provide positive guest experiences. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Perform work in accordance with applicable policies, procedures, and laws or regulations to maintain a safe work environment.

What We Look For

Job Requirements

Eligibility

Availability

Other Willingness Requirements

Job Assets (i.e., nice to have; not required)

Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview.