Insurance A / R - Call Center Rep

Insurance A / R - Call Center Representative

The Insurance A / R - Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

As a Insurance A / R - Call Center Representative at Community Health Systems (CHS) - SSC Nashville, you'll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, and 401k. Essential functions include :

• Responding to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifying and resolving customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalating complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Providing triage support for common issues related to platforms, applications, and back-office processes.
• Documenting all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adhering to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivering exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributing to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performing other duties as assigned.
• Complying with all policies and standards.

Qualifications include :

Knowledge, skills, and abilities include :

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.