Retirement Specialist - Implementation

CoAdvantage Summary:

CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers’ compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We’re looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America’s small business owners.

Position Summary: The Retirement Services department is responsible for the accurate and timely transmission and reporting of contribution and census data for more than 1,500 adopters sponsored by CoAdvantage. Additionally, the department is responsible for monitoring the compliance of the Multiple Employer Plan, including audit requirements, non-discrimination testing and corrections, and the filing of Form 5500. Understanding of 401(k) plan recordkeeping and compliance, data accuracy, attention to detail and strong written and verbal communication skills are essential in this position which interacts with multiple service providers, internal client service teams, client employers and worksite employees.

Essential Job Functions:

• Download and format the deferral feedback files from Empower
• Import and review the deferral feedback into Quantum
• Utilize Qlik to review the deferral feedback import results
• Download and format the loan feedback file from Empower
• Review the loan feedback data entry to ensure accuracy
• Develop weekly metrics reporting provided to VP, Retirement Plan Services
• Develop monthly metrics reporting provided to VP, Retirement Plan Services
• Receive, review and provide the onboarding adopter status log to CoAdvantage Implementation
• Review, submit and invoice document amendments
• Update Quantum, if necessary, for plan amendments
• Discuss allocation requests with clients and submit the requests to Empower for completion
• Review and invoice for allocation requests completed by Empower
• Coordinate client allocation funding and remit to Empower
• Receive new adopter signed documents from Merrill Lynch and document accordingly
• Monitor Empower reporting and once available, enter new adopters into Quantum
• Receive and review 401k Surveys from Sales, other internals, clients, etc
• Document the surveys received, prefill the installation and compliance kit, and email the client with next steps
• Document assets transferred into the CoAdvantage MEP (including entering the year-to-date contributions made into the prior plan ensuring participants remain below the IRS annual contribution limit)
• Research new hire, rehire and employee termination events in conjunction with plan rules.
• Takes incoming phone calls from all client companies and providers. Reacts within specified time frames to all customer inquiries and maintains superior client relationships.
• Conducts complete investigation into potential errors and plan administration issues. Documents appropriately and makes recommendations about necessary actions to be taken.
• Responds to client, employee and provider inquiries related to retirement benefit programs.
• Manage online enrollment portal.
• Work closely with Client Services team to build and maintain strong customer relationships and deliver ongoing superior service.
• Proactively recommends changes to operating procedures to maximize accuracy and productivity
• Escalates issues/concerns/special requests to Senior Director
• Establish and maintain effective working relationships with area staff, management and clients
• Performs other duties and special projects as assigned
• Demonstrates a consistent attitude of excellence and uncompromising integrity in a highly collaborative teamwork environment
• Ensure work area is clean, secure (HIPAA compliant) and well maintained
• Stay abreast of compliance regulations and changes in the field of MEP’s, ERISA and DOL requirements.

Required Skills and Experience:

• Strong analytical and problem-solving abilities.
• Advanced knowledge of Excel and ability to quickly learn new software applications.
• Excellent verbal and written communication skills.
• Excellent customer relationship and interpersonal skills
• Experience working in an environment where payrolls/benefits are processed daily a plus
• Strong organizational skills.
• Knowledge of word processing and spreadsheet applications.
• Good time management.
• Excellent attention to detail.
• Works well in a team environment.
• Able to maintain confidential information.

Educational and Professional Licensing or Certification Requirements:

• Must have high school diploma or GED

EOE

CoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.