Telecommunications / Dispatch Center Manager

Telecommunications Center Manager

The Telecommunications Center Manager is responsible for all aspects of leading, managing, coordinating and supervising all operations of the Mon EMS Telecommunications Center (known as RTAC). The incumbent will build an innovative, efficient, and effective telecommunication team and system to handle all aspects of patient transportation, movement, and customer service. The incumbent will develop a positive working environment and strategic interagency relationships with EMS agencies, Healthcare Systems, and Facilities. The incumbent shall meet and exceed organizational standards, maintain system readiness, achieve operational safety, preserve assets and profitability, create a positive public image and work to achieve the Mission, Vision, and Values of Monongalia EMS.

Minimum Requirements

• High school diploma or GED
• Valid driver's license
• NIMS IS100, IS200, IS700, IS800 (or ability to obtain within 3 months)
• Previous Communications Center, Dispatch, or Operational experience
• 1-2 years of supervisory experience

Preferred Qualifications

Essential Functions

Physical Requirements

Physical Ability : Tasks require the regular and at times, sustained performance of moderately physically demanding work typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that involve the lifting, carrying, pushing, and / or pulling of heavy objects and materials.

Sensory Ability : Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

Skills and Abilities : Ability to effectively communicate verbally and in writing, Ability to mine, curate, and analyze data, Ability to utilize computing systems that are required for essential job functions, Reliable and self-motivated, Ability to understand and solve complex problems, Strong leadership qualities, People management skills, Exceptional organizational skills with a high attention to detail, Flexibility and ability to work on multiple projects.