Senior Director Revenue Cycle Management

Job Description

Job Description

Caring Therapists is a leading outpatient mental health counseling organization dedicated to providing high-quality therapy and psychiatric services. With 10 locations and growing across Florida, our mission is to make mental health care accessible and effective for individuals, couples, and families. We pride ourselves on operational excellence, compassionate care, and innovation in behavioral health services.

We are expanding our leadership team and seeking a highly experienced Senior Director of Revenue Cycle Management (RCM) to oversee and scale our billing operations for multiple locations. This is a fully remote role- no travel required -ideal for an expert in medical billing who thrives in a fast-paced, growth-focused environment.

POSITION OVERVIEW

The Senior Director of Revenue Cycle Management (RCM) will be responsible for leading all aspects of billing and revenue cycle operations for Caring Therapists. This includes insurance claim management, denial resolution, compliance oversight, and team leadership. The ideal candidate is an analytical, detail-oriented, and strategic thinker who can streamline processes, implement best practices, and optimize revenue cycle performance.

KEY RESPONSIBILITIES

• Team Leadership : Supervise and develop the billing team, including workflow management, training, and performance reviews.
• Claims Management : Oversee the end-to-end process of claims submission, from accurate coding and timely filing to payment posting.
• Denial Management : Implement strategies to reduce rejections and resolve denied or underpaid claims efficiently.
• Patient Billing & Collections : Ensure accurate patient statements, manage payment plans, and maximize upfront collections.
• Insurance Verification : Oversee verification of patient benefits and communicate coverage details clearly to clients.
• Credentialing Oversight : Coordinate with credentialing partners to maintain provider compliance with payers.
• Compliance : Ensure all billing processes adhere to federal, state, and payer regulations, including HIPAA and GAAP standards.
• Reporting & Analytics : Develop KPIs, create RCM dashboards, and provide actionable insights to executive leadership.
• Process Improvement : Identify and implement automation and system enhancements to improve efficiency and reduce costs.

QUALIFICATIONS

WHAT WE OFFER

Caring Therapists is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.