Customer Support - Card Services Analyst

UFS empowers community banks and our people to thrive - together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Customer Support team, you will be tasked with providing Card Services product and services support to UFS bank customers. You will answer questions via phone and e-mail about all ATM, debit card and credit card products and services, resolving issues for our customers and training them on the products you support. In your role, you will participate in the implementation of new software releases for the products and services you support. This position works under the leadership of the Director of Customer Support and in collaboration with other teammates across the company.

Knowledge and Skills

• Understanding of Fiserv Premier and Fiserv ancillary software or Fiserv EFT Card services software
• Ability to work in a team-oriented, collaborative environment
• Excellent verbal and written communication skills
• Ability to work without direct supervision
• Ability to work effectively with deadline demands
• Strong analytical, creative problem-solving and troubleshooting abilities
• Enjoy working with computers and a variety of computer software applications
• Ability to manage and prioritize multiple tasks and projects with accuracy and attention to detail
• Value being empowered to take ownership and accountability for assigned responsibilities
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive - Together

Essential Duties and Responsibilities

Products and services including ATM, Debit and Credit cards

You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people - first organization requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.

Education and / or Experience

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive - Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. You might find us out on the patio playing cornhole or playing games during our virtual family fun nights.

Benefits

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.