Benefits Specialist (Remote)

Patriot Growth Insurance ServicesSarasota, FL, US

Hace 6 días

Tipo de contrato

A tiempo completo

Teletrabajo

Descripción del trabajo

Employee Navigator Support Analyst

About Patriot Growth Insurance Services : Founded in 2019, Patriot Growth Insurance Services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview : We are seeking a dedicated and detail-oriented Employee Navigator Support Analyst to join our Technology Team. This role is fully focused on building out and renewing Employee Navigator (EN) systems. This individual will guide our broker clients through critical phases of their customer journey and share their expertise to help all users become proficient with the Employee Navigator platform. If you are a proactive problem-solver with a passion for technology and client support, we encourage you to apply for this exciting opportunity to grow with our team!

Work Arrangement : This is a full-time, remote position.

Professional Responsibilities

Employee Navigator Build-Out & Renewal : Fully manage the EN build-out process, ensuring timely and accurate system renewals.
Frontline Support : Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software.
Liaison Role : Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution.
Process Documentation : Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency.
Training & Development : Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN.
Continuous Improvement : Provide feedback and suggestions for improving processes, products, and customer support strategies.

Qualifications and Requirements

Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues.

Strong computer skills and technical knowledge, particularly in Employee Navigator or similar platforms.

Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving.

Strong organizational skills to manage and prioritize customer inquiries effectively.

Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance.

Motivated to continually improve personal knowledge, client satisfaction, and the product itself.

Excellent interpersonal and communication skills (both oral and written)

Proficient with use of Microsoft Office Suite and products

A passion for being part of a team that drives our company to industry leadership

Ability to establish and maintain effective working relationships with both peers and clients

Authorized to work in the U.S. without sponsorship

Why Us : Patriot offers the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, with a focus on enhanced career opportunities and professional growth.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members, and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. Our benefits include :

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA), Health Savings Account (HSA), and Commuter Transit Programs

Company-paid Short-Term Disability, Long-Term Disability, and Group Term Life

Company-paid Employee Assistance Program

Paid Parental Leave

Paid holidays

Personalized PTO

401(k) with employer match

Salary : $24.44 - $26.44 per hour depending on experience

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Benefit Specialist • Sarasota, FL, US