Satellite Field Operations Manager- TN

Job Description

Job Description

Description :

At EyeQ Monitoring, we don’t just protect property—we safeguard peace of mind. We’re a fast-growing, people-first security technology company headquartered in Atlanta, GA, and we’re looking for a dynamic Executive Assistant & Office Coordinator to keep our HQ humming and our leadership team firing on all cylinders.

We’re looking for a Satellite Field Operations Manager (FSM) to lead safe, timely, and cost-effective field service operations in your assigned territory. This role is at the center of delivering an exceptional customer experience—overseeing both internal technicians and external service partners for installation, maintenance, and repair of customer equipment. You’ll be responsible for operational excellence, team development, customer satisfaction, and financial performance. You’ll collaborate closely with Sales, Customer Experience, Project Management, Engineering, and Technical Support teams, while serving as the primary point of contact for customers, subcontractors, and inspectors in your region.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

Responsibilities

Leadership & People Management

• Recruit, onboard, and mentor field service team members and subcontractors.
• Drive safety training, technical certifications, and cross-skilling initiatives.
• Foster a culture of quality, accountability, and exceptional service.

Service Operations & Delivery

Customer Experience & Escalation Management

Subcontractor & Partner Oversight

Financial & Administrative Accountability

Technology & Process Optimization

Safety, Compliance & Risk Management

Requirements :