Facility Coordinator

Facilities Coordinator

We are looking for a detail-oriented and proactive Jr level Facilities Coordinator to support a dedicated client account as part of a collaborative team led by a Lead Facility Coordinator. In this role, you'll manage service requests, coordinate with vendors, and ensure smooth operations through the ServiceChannel platform. You'll be the go-to expert for system support and client communication, helping maintain high standards of service delivery and client satisfaction.

Key Responsibilities

• Monitor and respond to incoming service requests via Zendesk.
• Prioritize and triage requests based on urgency and impact.
• Dispatch service requests to vendors and follow up to ensure timely resolution.
• Provide basic training and support to clients and vendors on ServiceChannel tools.
• Collaborate with Facility Managers to coordinate services and special projects.
• Add and onboard vendors, ensuring they understand procedures and compliance requirements.
• Review work orders for cost-saving opportunities (e.g., warranty, landlord responsibility).
• Track and document all service requests and resolutions accurately.
• Evaluate emergency work orders and escalate as needed.
• Maintain clear, professional communication with clients and vendors.
• Identify and report system issues to the Support and Development teams.
• Contribute to a collaborative team environment through knowledge sharing and cross-training.
• Work under the guidance of a Lead Facility Coordinator, contributing to team goals and learning best practices.

What You Bring

Required :

Preferred :

Pay Range

The salary range for this position (in local currency) is 47,500.00 - 88,100.00