L1 Technical Support

Job Title : L1 Technical Support

Location : Troy MI

Experience : 6Months 1.5 years experience in voice / on-call support

Qualification : High School Diploma / Any Technical Diploma

Job Description :

We are hiring L1 Technical Support Executives for an on-call / voice support process . The role involves handling inbound / outbound technical support calls and providing first-level assistance to customers. Candidates must have excellent communication skills and basic technical knowledge.

Key Responsibilities :

• Handle inbound technical support calls professionally
• Understand customer issues and provide first-level troubleshooting
• Resolve basic hardware software and connectivity issues
• Log and update call details in the ticketing system
• Escalate complex issues to higher support levels when needed
• Ensure high customer satisfaction through clear communication

Required Skills :

Eligibility :

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1