Account Specialist - Automotive Refinish

Account Specialist Automotive Refinish

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta's customers within a market. As a member of the Regional Sales team, the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote, home office-based role.

The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.

Work Location : This fully remote role requires a local presence within the Washington surrounding area, ideally Seattle, to allow for onsite visits to customer sites within the assigned territory including Alaska and is not eligible for relocation.

Key Responsibilities :

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Understands key elements of the business agreement with each customer.
• Develops and executes account plans capturing the product, color and services needs of the customer.
• Understands and accurately communicates the values and benefits of Axalta product, color, and services.
• Understands and engages the appropriate resources to meet the unique needs of each customer.
• Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC).
• Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Effectively prioritizes tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency.
• Provides support on standard operating procedures (SOP's) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups.
• Leads paint conversion efforts and solicits distribution resources to support the customer.
• Maintains accurate account information and contact data in SalesForce (SFDC).
• Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers.

Job Requirements : The ideal candidate would be an experienced sales professional with Automotive Refinish background and a strong track of successful customer support.

Our Company :

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments : Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.