Patient Access Representative II

Patient Access Representative II

Hourly Pay Range : $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position : Patient Access Representative II

Location : Arlington Heights, IL

Part-Time (20 hours)

Hours : 11 : 30am-8pm

Week One : Monday, Saturday

Week Two : Sunday, Monday, Friday

Travel : N / A

What You Will Do :

• Performs complete and accurate registration and / or admission functions across multiple access services areas or sites to provide information to maximize reimbursement and ensures timely and thorough information to all other providers and users of patient data.
• Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service.
• Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options.
• Proficient in the use of CPT and ICD codes, and utilizes online payer resources.
• Coordinates scheduling of service areas for patients requiring multiple tests.
• Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards.
• Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff.
• May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems.
• Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff.

What You Will Need :

Benefits (For Full Time or Part Time Positions) :

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.