Community Service Officer

Community Service Officer

The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Community Service Officer. The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city.

Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants.

Community Service Officers have the opportunity to rotate amongst multiple program areas including the Community Service Desk, Administration, Property, and Traffic / Parking Enforcement. Duties may include answering multiple telephone lines and responding to a wide variety of questions from the public over the phone and in person; receiving, classifying, and recording complaints; issuing citations and towing vehicles; receiving and maintaining security of property seized as evidence; using various manuals and computer systems to access, input, and retrieve information in response to requests.

We are looking for someone who :

• Can assess situations accurately, make quick decisions, and use sound judgement
• Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees
• Can multi-task and quickly prioritize needs
• Can work both independently and in a collaborative team environment and take instruction well
• Is flexible and can adapt to any situation
• Has cultural sensitivity and situational awareness
• Embraces and embodies the City's Mission, Vision and Values

The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees' professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following :

Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org.

The selection process includes :

Background Investigation : All appointments to this position are subject to a fingerprint check, polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation :

Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements / omissions. In fact, the number one reason individuals fail and / or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested.

Helpful tips when applying :

Examples of duties include, but are not limited to :

In general, for all assignments :

Community Service Desk :

Equipment and Supplies :