SaaS Support Engineer

About the Company

Manufacturo builds the future of advanced manufacturing. Our next-generation SaaS platform powers operations for industries including Aerospace and Commercial Space, Autonomous and Hypersonic Aircraft, Satellite Technology, Clean Energy Solutions, and Hypercars. Our team includes software experts and former leaders from SpaceX and other leading technology companies.

Joining us means working with a world-class team and cutting-edge tools to revolutionize manufacturing operations globally.

Position Overview

We are seeking a SaaS Support Engineer to provide exceptional technical support for our advanced manufacturing platform. You will be the first line of defense in ensuring our customers\' success by diagnosing and resolving technical issues, supporting production environments, and collaborating with internal product teams to deliver solutions. This is an ideal opportunity for a motivated problem-solver with strong technical acumen and a passion for customer success.

Key Responsibilities

• Customer Solution Management : Configure, implement, and manage customer solutions on the Manufacturo platform, ensuring seamless integration and performance.
• Technical Support : Provide exceptional technical support to customers, addressing and resolving issues across production environments promptly and professionally.
• Incident Diagnosis and Resolution : Investigate, troubleshoot, and resolve technical problems, minimizing downtime and operational disruptions.
• Collaboration : Work closely with product and development teams to escalate and resolve complex issues, submitting code changes when necessary.
• Monitoring and Analysis : Utilize tools like Azure Log Analytics, App Insights, and Azure Monitor to monitor system health and proactively address performance concerns.
• Process Improvement : Document troubleshooting steps, create knowledge bases, and continuously improve support processes for efficiency and scalability.
• Training and Guidance : Provide training and best practices to customers, ensuring they maximize value from our platform.
• System Performance Monitoring : Regularly review system logs, performance metrics, and error reports to identify trends and opportunities for optimization.

Qualifications

Required Skills & Experience :

Preferred Skills :

Who we are

Manufacturo provides innovative software solutions and builds trusted partnerships. Backed by a team of software professionals and former SpaceX product leaders, we leverage our extensive experience to simplify complex manufacturing processes. We have created Manufacturo to help innovative manufacturers run better, with all information in one place. We listen, understand, and tailor our system to empower them to realize their full potential.

Any questions?

Benefits and Perks

Schedule and Work Environment

Why Join Manufacturo?

Ready to Make an Impact?

If you\'re a technically skilled problem solver who thrives in a dynamic, fast-paced environment and loves delivering exceptional support, apply now to join the Manufacturo team!

Recruitment process

You apply for this position online.

After our HR department reviews your application, they schedule a 30-minute telephone conversation to get to know you better.

You are invited for a technical interview that lasts around 1.5 h.

You are offered the position.

Your first day with Manufacturo.

Manufacturo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to elevate your career?

Send us your CV and let your journey with us begin.

Apply for this position

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