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Office Supervisor

Office Supervisor

Compass Health NetworkMoberly, MO, US
Hace 18 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

The Office Supervisor is part of the person-centered integrated care team and is responsible for patient flow and staffing in the Reception areas.  Provides direct supervision to the following position : Customer Relations Specialists (medical and behavioral health).  Provides back-up for these positions as needed.

This is a full-time, benefit eligible position working Monday-Friday, 8 : 00 am - 5 : 00 pm.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

Core Responsibilities :

  • Responsible for verifying accuracy of payment posting and batches for direct staff
  • Verifies accuracy of batches prior to making bank deposits
  • Completes bank deposits
  • Provides batch reports and deposit reports to Administration
  • Reviews and signs off on all sliding fee paperwork
  • Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
  • Schedules CRS staff to ensure coverage for office locations
  • Works to ensure provider scheduling is correct
  • Staff Management and Development
  • Supervise Customer Relations Specialists
  • With Regional Office Manager, assure adequate staffing patterns to meet needs
  • With Regional Office Manager, orient new personnel as needed
  • Disseminate information regarding policies and procedures to direct reports
  • Perform performance evaluations for direct report staff
  • Provide back up to staff as needed
  • Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient
  • Provide back up as needed for the following duties :
  • Registration of new patients
  • Enters new patient demographics, including insurance coverage, per completed intake paperwork
  • Reviews intake paperwork for completeness for medical, dental and behavioral health
  • Meets with new patients to review client information data for accuracy and explain agency Missed Appointment / Cancellation / Payment policies and collects co-payments for all patients, if applicable
  • Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay
  • Verifies patient’s eligibility for the sliding fee scale if they report no income

Additional Duties

  • Provide Regional Office Manager with reports on office efficiency and patient flow as requested.
  • Advise Regional Office Manager of any concerns or problems reported by patients or with current patient flow protocols
  • Attends monthly staff meetings as required
  • Conducts self in accordance with Compass Health’s employee manual
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines / regulations
  • Attend all training as required by Compass Health Network, Accreditors and Funders
  • Other duties as assigned
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    Office Supervisor • Moberly, MO, US

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