Technical Writer

A company is looking for a Technical Writer to join their Documentation Support team.

Key Responsibilities

Manage and update existing knowledge documentation for accuracy and relevance

Create and organize new knowledge documents to support team and client needs

Generate monthly reports on the usage and effectiveness of the knowledge management system

Required Qualifications

Proficiency with PC tools including Outlook, Word, Excel, and ITSM platforms

Basic understanding of network infrastructure and IT concepts

Ability to work under tight deadlines and adapt to changing priorities

Strong organizational skills

Experience in promoting and facilitating training on knowledge management tools