Auto Glass General Manager

Glass America is an auto glass repair and replacement leader serving customers since 1999. We are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best. Job Title : Auto Glass General Manager

Ensure customer vehicle glass repair and replacement is performed per company standards.

Source, order, receive, and deliver parts to technicians; maintain inventory and process returns timely.

Provide daily supervision and direction to Auto Glass Technicians; monitor technician performance regularly.

Order parts with vendors, document conversations, track back orders, and coordinate returns / credits.

Coordinate with Accounts Payable for invoices and ensure proper processing of purchases.

Manage parts accuracy to avoid unused or back-ordered inventory; work closely with local management.

communicate changes to dispatchers and customers as needed.

Maintain organization and timely delivery of parts and information to the shop and customers.

Provide status updates and field ETA calls directly to customers.

Inventory Management

Notify customer service representatives when parts are on back order; Order parts as directed; confirm with technicians that no parts remain at shops; Work with Accounts Payable to ensure timely processing of part purchases and returns.

Coordinate with customers to reschedule uncompleted jobs.

Comply with all company policies and procedures outlined in the employee handbook.

Time management, organizational skills, customer focus, and initiative.

Excellent communication skills and creative thinking.

High school graduate.

At least 5 years of experience in the auto glass industry.

Previous management / operations experience is strongly preferred but not required.

Full-time hours (30+ per week) with 80 hours of paid time off annually, 80 hours of paid parental leave, and 6 paid holidays.

~ Medical, prescription drug, dental & vision insurance.

~401(k) retirement plan with company match; employer-paid short-term disability and life insurance; additional voluntary life insurance.

~ AI Disclosure Statement : The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.