Major Incident Management - Senior Infrastructure Services and Management Analyst

Strong preference :

• Strongly Preferred : 2-3 years of experience in Major incident Management
• ITIL certification preferred

Shifts : 11a-7p Monday - Friday with weekend on calls every 6-7 weeks.

Job Description

Participates in developing and conducting QA reviews of assigned IT functions. Identifies, evaluates, and reports on process area effectiveness and provides continuous process improvement feedback to area management. Ensures quality objectives are met within prescribed timeframes.

Job Responsibility

Job Qualification

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).