Registration Clerk / Clerk II - Emergency Services - Full Time (Troy)

Position Summary :

The Registration Clerk / Clerk II is responsible for fulfilling all patient access functions in the ED. The Registration Clerk is an integral member of the team supporting all patient and family care and needs and is often the first point of contact with our arriving patients.

Education, License & Cert :

High School Diploma or equivalent is required.

Experience :

One year experience preferred in a position requiring frequent and direct inperson customer contact. Candidate should have experience in a role that requires : Strong organizational skills Excellent verbal communication skills Frequent keyboarding Exceptional attention to detail.

Essential Functions :

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)

2. Participates in daily auditing of registration processes

3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system

4. Collects copays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered

5. Performs the function of Health Information Management department after hours

6. Participates in ED staff meetings and ED Shared Governance

Other Duties :

1. Other duties as assigned.