The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $17.04/hr
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion! Below are a few perks and discounts:
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
Job Identification 37823, Job Category Customer Experience, Locations 132 Carson Road, Newark, NJ, 07114, US, Job Schedule Full time, Remote No, Number of Openings 10, Regular or Temporary Regular
Customer Service Associate • Newark, NJ, US
Overview: Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place.Every day is a fresh experience as you interact w...Mostrar más
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.Founded in 2015, our mission is to help companies craft better workplaces...Mostrar más
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Mostrar más
We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!The Company is expanding in our territories a...Mostrar más
Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work...Mostrar más
Turtle & Hughes is recruiting for an Associate Consultant.This is a full-time or part-time position with opportunity for some remote work and work at customer location.Why Turtle? Are you looking t...Mostrar más
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations.Employees operate the register, handl...Mostrar más
Licensed Client Service Associate (Series 7 Required).At Hennion & Walsh, a Licensed Client Service Associate (Series 7 Required) is an integral part of our mission to provide the highest degree of...Mostrar más
Inside Sales / Customer Service Representative.Wholesale Distributor of Building Materials.Since 1890, Fessenden Hall has been a trusted name in building materials distribution.With over 130 years ...Mostrar más
We provide Paid-Training – no prior medical experience required.To be considered for this position candidates must reside in Northern New Jersey: Bergen, Union, Essex, Hudson, Morris, Passaic, Suss...Mostrar más
We are seeking a highly motivated, empathetic, and professional Remote Customer Service Associate to be the first point of contact for our customers.This role is crucial for delivering an exception...Mostrar más
About CyberRisk Alliance :CyberRisk Alliance (CRA) is a leading business intelligence company serving the cybersecurity community.We provide critical insights education and networking opportunities...Mostrar más
OnePoint BFG Wealth Partners is seeking an organized and detail-oriented.Client Service Associate (CSA).The CSA will partner closely with the Transition Operations Manager to manage the operational...Mostrar más
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who ...Mostrar más
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.Establishes clear expectations for balancing in-store customer service a...Mostrar más
The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with emp...Mostrar más
Performs delegated functions as a member of the Patient Transport Department to provide the following services: transport patients to and from testing or treatment areas, stat requests for specimen...Mostrar más
Working at Jackson HewittJackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry.We are an industry-leading provider of full-servic...Mostrar más
