Wine & Spirits Assistant Department Manager

Wine And Spirits Assistant Department Manager

Under the direction of the Wine and Spirits Manager, responsible for assisting the Wine and Spirits Manager by working closely with all Wine and Spirits associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Wine & Spirits Department Leaders lead a team of Associates who are experts of the Festival Foods Wine & Spirits inventory and who provide thoughtful product recommendations and an enjoyable, stress free shopping experience.

Essential Duties and Responsibilities

• Reinforces Festival culture, customer service, and performance expectations to all Wine and Spirits associates.
• Assists with hiring and training of new department associates
• Finalizes and approves weekly work schedule for associates
• Assists with performance reviews of associates
• Documents violations of company policies / procedures by associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Wine and Spirits department associates
• Ensures all department standards are being met in the Wine and Spirits department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations
• Provides customer service to guests.
• Assists guests with finding items they are looking for on sales floor
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Checks out customer purchases on a cash register
• Assists all department associates with daily responsibilities while leading by example.
• Develops associates to prepare for advancement opportunities.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Qualifications

Physical Demands and Work Environment

Work Schedule

The Wine and Spirits Assistant Manager is a full-time position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Benefits Overview

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