ITIL Architect

A company is looking for an ITIL Architect to lead the transformation of Incident and Problem Management processes.

Key Responsibilities :

Lead the modernization of Incident and Problem Management processes aligned with ITIL best practices

Architect and support the development of a digital-first strategy for ITSM workflows

Collaborate with cross-functional teams to integrate ITIL processes with enterprise platforms

Required Qualifications :

Proven experience in transforming Incident and Problem Management processes in large-scale IT environments

Strong understanding of ITIL v4 principles and relevant certifications

Experience implementing digital-first ITSM solutions, including automation and self-service portals

Familiarity with ITSM platforms such as ServiceNow or BMC Remedy

Experience working in a Product Operating Model