Customer Support Specialist

Customer Support Specialist

Main Office

As a member of Sun's Concierge team, the Concierge Specialist provides business process, software, technical, and operational troubleshooting and support services for internal team members. They partner with internal teams in varying capacities to ensure Sun team members are able to effectively locate the resources they need to perform their job duties. Additionally, they play a significant role in building a positive, well organized, and productive work environment.

Job Duties

• Provide highly proficient support to all team members via telephone, support tickets, email, and online chat (Essential)
• Manage large amounts of inbound and outbound communications in a timely and effective manner (Essential)
• Serves as subject matter expert for locating key resources to assist team members in performing their job duties, including extensive use of Sun's online Knowledge Base (Essential)
• Deliver information and share resources with team members requiring assistance in a manner which empowers them to seek resources independently (Essential)
• Utilize exceptional customer service skills while exhibiting patience to exceed internal team members' expectations (Essential)
• Provide troubleshooting and problem solving assistance to resolve issues promptly
• Perform routine tasks such as resetting passwords, responding to support tickets, provide remote screen sharing assistance, etc.
• Gather information, obtain feedback, and acquire written documentation during troubleshooting activities and resolution
• Maintain strong working knowledge of key people resources to assist team members in performing more complex job duties
• Maintain working knowledge of Sun's key systems, processes, and people to assist with supporting team member inquiries
• Document gaps in availability of documented processes and policies
• Provides support for audio and visual needs for all locations, when needed
• Assists with the support of all existing company devices, including troubleshooting, repairs, and replacement of peripherals and software, as needed.
• Other duties as assigned

Requirements

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

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