Technology Support Analyst

As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.

What You'll Do

• Monitor system activity to ensure the availability and performance of all Kohl's IT business services and will provide systems maintenance, support and enhancements
• Install and upgrade software and hardware
• Monitor and troubleshoot system performance
• Develop and run related automation scripts and reporting tools
• Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams
• Understand the integration of system components, learn new concepts and quickly train others
• Develop knowledge of the system process and apply solutions and recommendations to hardware and software
• Contribute to the development of new principles, concepts, policies, procedures and standards
• Ensure the development of comprehensive support tools during the application development process
• Create automation of system monitoring, recovery and optimization processes
• Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic
• Understand golden signals and observability and participate in IRs and blameless retros
• Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem
• Additional tasks may be assigned

Skills

Troubleshooting

Hardware support

Additional Skills & Qualifications

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the 'What You'll Do' Section

Physical / Cognitive Requirements

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Findlay,OH.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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