Senior Associate, Third-Party Clearinghouse - BPO Management

Senior Associate, Third-Party Clearinghouse BPO Category

Become a part of our caring community and help us put health first. The Senior Associate, Third-Party Clearinghouse BPO Category, is responsible for supporting the oversight and optimization of business process outsourcing (BPO) supplier relationships within Humana's Marketing division. This role centers on supplier management, data integrity, operational compliance, and continuous improvement initiatives relating to BPO partners. The Senior Associate collaborates with cross-functional teams and internal stakeholders to ensure the efficient use of BPO suppliers, supporting organizational goals of operational excellence and compliant practices.

Key Responsibilities

• Participate in vendor selection and evaluation processes by coordinating requests from business partners and collecting relevant supplier data.
• Support day-to-day management of BPO suppliers used within Marketing, including monitoring performance metrics, maintaining documentation, and coordinating issue resolution.
• Facilitate the handoff of supplier data and operational requirements to Procurement partners for contract management and execution.
• Assist with compliance checks to ensure all BPO activities align with Humana's standards, regulatory requirements, and enterprise policies.
• Prepare and review reports on supplier throughput, error rates, and delivery metrics to inform operational decision-making.
• Contribute to relationship-building efforts with BPO suppliers by supporting capability assessments, and utilization tracking.
• Collaborate with Marketing, IT and Compliance teams to address process improvements and optimize supplier performance.
• Maintain awareness of BPO industry trends, supplier offerings, and best practices; surface new capabilities to internal stakeholders as appropriate.
• Assist in the development and updating of operational dashboards and process documentation.
• Promote the awareness and adoption of approved enterprise BPO suppliers, sharing information about their capabilities and successes with the Marketing organization.

Required Qualifications

Preferred Qualifications

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : $78,400 - $107,800 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 10-29-2025

About Us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.