Critical Facilities Operations Manager

Mission Critical Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

The Mission Critical Operations Manager is responsible for overseeing day to day infrastructure operation, including maintenance. May have responsibilities for corporate real estate tasks and activities, but the primary focus and responsibility is the computer room(s) and critical infrastructure areas. Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues. Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements. This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems.

What does your day to day look like :

• Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance.
• Provide management and engineering support for the development of complex utility / electrical / mechanical switching scripts and procedures (i.e. Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes).
• Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure. Able to provide feedback and input to capital construction project process including commissioning.
• Implementation and management of Preventative Maintenance Program as directed by the client.
• Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments.
• Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services.
• Proficient in computer applications and software such as MS Office and email.
• Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities.
• Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills.
• Ensure that all work management processes, programs, and requirements are well understood by the engineering operations / services teams.
• Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols.
• Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics.
• Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc.
• Requires working knowledge and application of : Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic)
• Ability to make effective presentations on relevant topics to internal departments, employees, clients, and / or management.
• Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility.
• Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc.
• Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training / onboarding).
• Dealing with client employees / tenants / groups within the critical facilities. Fielding complaints / concerns and managing response appropriately.
• Potential travel requirements depending on geographic responsibilities.
• Candidate must possess and maintain a valid state driver's license, and perform Vehicle Safety Inspection

Physical Requirements :

Required Qualifications :

Preferred Qualifications :

Estimated compensation for this position :

115,000.00 150,000.00 USD per year

Location : On-site Hayward, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :