Supervisor, Case Processing - Fresno

Supervisor, Case Processing

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Supervisor, Case Processing. Come join a team that is dedicated to making an impact for the people and communities we serve. The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction of ICE field office personnel. Manages staff during assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure timely completion of tasks to oversee ERO case processing, docket management, data entry and records management, and removal management assistance. Plays a critical role in aligning administrative support functions with ICE's core mission and operations.

Essential Functions :

• Supervises case processing staff in the performance of their duties ensuring their work is in compliance with regulations and best practices.
• Implements and monitors quality control measures to ensure accurate and compliant case management.
• Conducts internal case reviews and audits to verify accuracy and timely completion of document preparation and case management.
• Directs and coordinates the execution of diverse and complex functions in coordination with other operations of ICE.
• Serves as a technical expert and liaison in developing and maintaining relationships with various stakeholders in the federal government.
• Participates in recruitment, hiring and onboarding of new staff.
• Motivates and encourages staff to perform their duties consistent with policy and procedures.
• Facilitates team meetings, case strategy sessions, and other collaborative activities.
• Communicates effectively and coherently with administration, staff, detainees, federal officials, and the general public.
• Domestic U.S. travel may be required.

Qualifications :

CoreCivic is a Drug Free Workplace & EOE Vets / Disabled.