Houseperson

Housekeeping Houseperson

The Company operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting and ending times, and the number of hours worked in a week. The Housekeeping Houseperson cleans hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Reasonable accommodations may be made to enable individuals with

keys, properly store and secure caddie / cart and unused supplies at end of shift.

Receive assignments, priority requests, keys and supplies from Housekeeping management. Review

assignments, retrieve and stock caddie / cart to ensure all supplies are available to properly clean. Turn in

keys, properly store and secure caddie / cart and unused supplies at end of shift.

Walk all assigned spaces at beginning and end of shift. Remove newspapers, service trays, empty ash

receptacles, remove trash and / or linens and note any areas that require immediate cleaning.

Clean public areas in accordance with policies, procedures and brand standards. Clean hallways,

elevators, service areas, stairwells, etc. Perform quality check on public space televisions, telephones

and lamps.

Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner.

Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.

Proper use of cleaning equipment and supplies.

Respond to and resolve housekeeping requests and complaints from guests.

Prompt reports to management of all emergencies, injuries, missing articles, damage, and mechanical

problems and safety hazards.

Prompt turn-in to housekeeping management of all articles left in public spaces for entry into Lost and

Found.

On time and at work when scheduled and in proper uniform

Attend department meetings as scheduled.

Consistent professional and positive attitude and actions when communicating with guests and associates. Report incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Any other duties / tasks as requested by management

EEO / VET / DISABLED