DPS - IOD - Team Lead, HR Service Teams

Job Description

THIS POSTING IS FOR CURRENT DPS HR SERVICE TEAM EMPLOYEES CLASSIFIED AS AN HR SPECIALIST IV OR HIGHER.

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In

GENERAL DESCRIPTION : Perform advanced (senior-level) human resources management work. Work involves assisting HR Management in the coordination and administration of HR Service Team (HRST) operations and activities, ensuring compliance with state and federal employment laws and regulations, as well as related Agency policies and procedures. Oversee the work of others. Work is performed under limited supervision, with considerable latitude in the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES :

1. Serve as first-line Subject Matter Expert (SME) to HR Service Teams, providing direction and technical assistance related to job posting, applicant screening / referring, related CAPPS actions, policy and statute interpretations, Comp & Class, etc. Plan, assign, and oversee the work of others, with specific focus on new HRST members.

2. Audit various logs and reports related to the HR processes, e.g., (a) HRIS Transactions; (b) FACT Clearinghouse; (c) Applicant Tracking System (ATS); (d) TCOLE, and (e) E-Verify. Identify and address discrepancies and trends to ensure consistency and conformity between teams, determine course correction as applicable, and communicate findings using constructive and supportive techniques.

3. Collaborate with HRST and Comp & Class Managers to develop and / or revise HRST Standard Operating Procedures (SOPs), job aids, and forms. Assist HRST and C&C Managers with special projects as needed.

4. Advise and lead HRST members in responding to customers with HR questions / issues; ensure excellent customer service (e.g. timely, helpful, and cooperative) is delivered to the customer whether personally or through team member.

5. Conduct various HR internal trainings with new and existing team members on new or complex procedural and technical operations, processes, and procedures.

6. Coordinate and / or facilitate New Employee Orientation (NEO) and Career Fairs for recruiting efforts at headquarters and regional offices.

7. Assist HR management by monitoring, recommending, and implementing processes to improve workflow efficiency, productivity, customer service, quality assurance, and compliance with applicable laws and regulations.

8. Assist in developing methods and procedures for gathering, compiling, and analyzing statistical data; ensure the accuracy and timeliness of data entry by team members.

9. May serve as backup to HRST Managers when necessary.

10. Attend work regularly and observes approved work hours in accordance with agency leave and attendance policies.

11. Perform other duties as assigned.

Qualifications :

GENERAL QUALIFICATIONS and REQUIREMENTS :

Education - Graduation from an accredited four (4) year college or university with major course work in human resources management, business or public administration, organizational development, or a related field is preferred.

Experience - Minimum five (5) years' comprehensive experience in human resources, of which two (2) years must be with DPS HR Service Teams.

Substitution Note : Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and / or Certification - SHRM or HRCI Certification in Human Resources (e.g., CP; SCP, PHR, SPHR) is preferred. If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge - Knowledge of human resource management principles and best practices; and Federal, state, and local laws, statutes, and regulations related to human resources (employment law). Agency record retention systems. Understand and effectively apply a wide variety of rules, regulations, policies, and procedures involved with employment practices and processes to ensure that application, selection and employment processes are accurately carried out and correctly documented.

Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software / systems.

Interpersonal and Skills - Must be cognizant of audience and able to exercise professional discretion when faced with any challenges, and assistance provided must utilize effective leadership and communication styles. Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working / professional relationships with internal / external customers. Must demonstrate DPS' core values : Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

Presentation / Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and / or communications to a variety of audiences and / or individuals. Must be able to conduct training applying constructive and supportive methods and a professional communication style.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and / or present research and conclusions in a clear and concise manner.

Analytical Reasoning / Attention to Detail - Must demonstrate an ability to examine data / information, discern variations / similarities, and be able identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws / statutes / policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results / risks, and must be able to comply with safety standards and best practices.

Schedule and / or Remote / Telecommuting work - Availability for after-hours and weekend work may be required. This position may have the ability to telecommute based on the needs of the division / agency.

PHYSICAL and / or ENVIRONMENTAL DEMANDS :

The physical and environmental demands described here are representative of those encountered and / or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Indoors / Office environment;
• Ambulatory skills, e.g. stand, walk, sit;
• Hand-eye coordination and arm / hand / finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of twenty (20) pounds anticipated for this position;
• Driving requirements for this position : low-frequency (5%)

State of Texas Benefits and Retirement Information :

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS, ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.