Centralized Scheduler

Centralized Scheduler

Neighborhood Health Association - Greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel / reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information.

Duties and Responsibilities :

• Assist with pre-calls and call reports
• Confirm patient's appointments.
• Schedule appointments for patients using the electronic health system, following PCMH standards.
• Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
• Direct non-scheduling calls to appropriate department or extension.
• Respond appropriately to patient inquiries.
• Follow up with patient calls where necessary.
• Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.
• Maintain a friendly, courteous, and professional tone when handling all incoming calls.
• Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
• Performs other duties as assigned by supervisor.
• Will float between NHA medical clinic offices.
• Requires own insured vehicle and a good driving record.

Skills / Qualifications

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters-even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process

Our Mission : Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer