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AI Transformation Manager
VirtualVocationsReno, Nevada, United StatesHace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for a Manager of AI Transformation to lead the strategic deployment of AI technologies in call center operations.
Key Responsibilities
Develop and execute a roadmap for AI transformation in call centers aligned with enterprise goals
Lead a team to identify, design, and implement AI-driven solutions that enhance customer and agent experiences
Define and track KPIs to measure the impact of AI initiatives on operational efficiency and customer satisfaction
Qualifications
Bachelor's degree in Business, Computer Science, Engineering, or related field (Master's preferred)
7+ years supporting call center operations, with at least 3 years in technology transformation roles
Demonstrated success in leading AI / automation projects in a customer service environment
Strong understanding of contact center platforms and AI tools
Expertise in change management methodologies and experience managing cross-functional initiatives
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Transformation Manager • Reno, Nevada, United States
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