Administrative Assistant / Customer Service

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role

Mission Tile West is looking for a professional, detail-oriented, and people-loving individual to join our Santa Monica team as an Administrative Assistant Customer Service . This role is all about being the welcoming face and organized heart of our showroom. If you're someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for keeping things running smoothly we want to meet you!

Youll work closely with our sales team, customers, and vendors, playing a key part in the daily operations of our showroom. This is a full-time, in-person position with room to grow for the right candidate.

Key Responsibilities

Create First Impressions : Greet clients, visitors, and vendors with warmth and professionalism in person and over the phone.

Be the Hub : Answer incoming calls, direct inquiries, and manage office correspondence with a friendly, can-do attitude.

Keep It Running : Assist with order processing, data entry, and customer support using our internal systems (well train you!).

Support the Team : Provide organizational and administrative support to the sales team.

Stay On Top of Things : Maintain front office organization, supplies, and a welcoming environment for guests.

What Were Looking For

Naturally friendly and welcoming personality

Strong phone and communication skills

Organized and reliable with a sharp attention to detail

Proficient with basic computer systems experience with order processing is a plus

Positive attitude and ability to multitask in a busy showroom

Professional, calm, and confident whether working independently or as part of a team

Our Guiding Principles | Core Values

1. Built on Family, Driven by Service

Mission Tile West is family-owned and operated. We treat each other and our customers like family. Relationships are the heart of what we do, and we strive to make every interaction memorable.

2. One Team, One Mission

We believe in the power of teamwork. We succeed by lifting each other up, communicating clearly, and working together toward a shared goal.

3. Design Boldly, Execute Beautifully

We encourage fearless creativity and follow through with precision and care. Our work brings meaningful spaces to life through thoughtful design and expert execution.

4. We Dont Sell, We Connect

Our approach is rooted in building authentic relationships, not pushing product. We listen, guide, and connect in meaningful ways to serve our customers best.

5. We Love What We Do!

Our passion is contagious it shows in every tile, every conversation, and every transformation were part of. We show up each day excited to create and connect.

Ready to Start Your Journey With Us?

If youre ready to bring your warmth, organization, and professionalism to a team that values people and purpose apply today!