Service Advisor / Writer

Job Description

Job Description

Are you a customer-focused professional who thrives in a fast-paced service environment? We’re looking for a Service Advisor / Writer to join our team and be the trusted link between our customers and our service department.

As a Service Advisor, you will be the primary point of contact for customers during their vehicle service experience. You’ll guide them through the repair process—from scheduling and service updates to final delivery—ensuring transparency, trust, and satisfaction every step of the way.

Ideal Candidate Traits

• Detail-oriented with strong organizational skills
• Dependable and reliable under pressure
• People-oriented with a passion for customer service and teamwork
• Adaptable and thrives in a dynamic, fast-paced environment
• Results-driven and eager to take on challenges

Key Responsibilities

Manage incoming calls, screen service inquiries, and route them to the appropriate department (accounting, parts, or sales).

Follow up on any missing customer documents and input information into our software.

Collaborate with the Service and Parts Managers to prepare accurate service estimates and ensure alignment between ROs and quotes.

Maintain the repair order (RO) rack and associated schedules to ensure workflow accuracy and shop organization.

Maintain accurate records of all customer interactions and services performed.

Perform additional responsibilities as required to support the service team.

Skills and Qualifications

This is an excellent opportunity to join a team that values integrity, efficiency, and top-tier customer care. If you're ready to contribute to a high-performance service department— apply today .