IT Subject Matter Expert – Senior (Top Secret)

The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite , including integrations with related platforms and tools.

Key Responsibilities :

Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.

Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.

Required Skills and Experience :

Excellent communication, troubleshooting, and training skills.

Proven ability to translate business requirements into effective Jira / Atlassian solutions.

Strong scripting or automation experience (e.g., Groovy , ScriptRunner , PowerShell ).

Demonstrated experience supporting ITSM practices such as incident, change, and problem management.

Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs .

Strong familiarity with the Atlassian ecosystem and toolset.

In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.

5–7+ years of experience configuring and administering Jira Service Management in enterprise environments.

Job Posted by ApplicantPro